Seattle Goodwill
  • 08-May-2018 to 07-Jun-2018 (PST)
  • E-Commerce
  • Seattle, WA, USA
  • Full Time

Job Summary

Responsible for all E-commerce departments, along with book operations. The E-commerce Supervisor is also responsible for achieving department and organizational objectives via exceptional customer service.


Essential Functions:

Identify and value appropriate merchandise.

Able to list auctions with picture and description of merchandise to bring maximum value.

Prepare a monthly update identifying items needed for internal auctions.

Maintaining a daily tracking board by E-commerce Lister, number of listed item, how many sold and the sale amount.

Motivating the team by tracking who had the highest ratio in sold to listed items and the highest dollar amount.

Create department standards and hold staff accountable.

Develop and maintain a team oriented environment.

Assist in hiring and training of staff.

Customer service and communication with internal and external customers.

Follow up on non-paying customers and issue refunds.

Maintain an E-Bay rating at least 98%.

Track sales for the organization and by store.

Keep auction sales premises clean.

Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.

Maintain a clean and orderly processing area.

Perform other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Minimum Job Requirements:

Education: High School or equivalent. Bachelor's degree preferred.

Experience: 1 year of previous management experience preferably with a book retail or E-commerce business.

Specific Skills/Knowledge/Licenses: Able to read, write, and speak English clearly and fluently.

Excellent computer and Internet skills, including rapid & accurate keyboarding. Proficient with Microsoft Office. Ability to provide good customer service with strong interpersonal and communication skills. Superior organizing and administrative skills. Ability to motivate people, instill accountability and achieve results.


Essential Physical Abilities:

Lifting and carrying 35-50 pounds; Developed fine motor control (grasp, handle, manipulate objects with fingers;

Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; standing for long periods of time;

Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).


Essential Mental/Sensory Abilities:

Organizing, sorting, categorizing, counting, adding, subtracting,

Interpreting data

Problem Solving

Communicating with the public, clear verbal and written.

Create written communication.

Completing written orders


Working Conditions:

Warehouse and office environment, moderate noise level, exposure to dust. Must be able to work a flexible schedule. This position requires some travel to store locations.

Seattle Goodwill
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