Seattle Goodwill
  • 17-Jul-2017 to 31-Jul-2017 (PST)
  • E-Commerce
  • Seattle, WA, USA
  • Hourly
  • Full Time

Job Summary:

Responsible for all Ecommerce Department customer service related functions. Serves as first point of contact for front desk customers.

 

Essential Functions:

Handle all customer inquiries using online messaging systems, MS Office Outlook, phone, and face to face interactions.

High volume typing in answering high traffic of incoming customer's emails, answering phone calls and interacting with local pick up customers.

Organize and facilitate local pick up operations for E-commerce items, including daily order picking.

Maintain department's online ratings of at least 98% positive by providing excellent customer service and answering emails within 24 hours.

Tracking of non-paying online customers and issue refunds when needed using online payment portals and systems.

Control building access for local pickup customers and vendors. Respond to the stores' inquiries, phone calls, and emails.

Order supplies using Web-based order purchase systems and submit documentation as needed. Receive and distribute mail.

Run weekly reports for management team.

Keep lobby and reception area clean and organized.

Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.

Perform other duties as assigned.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Job Requirements:

Education: High School diploma or equivalent. Associate's degree or post high school training or education or equivalent experience preferred.

Experience: Minimum 1 year experience in using Microsoft Office Suite (Word, Excel, and Outlook) and data entry. Knowledge of E-commerce operations, including eBay and other online markets' messaging systems.

Minimum 1 year customer service experience in a fast paced environment.

Demonstrated ability to handle stressful situations with a high degree of diplomacy and tact with a strong customer service focus. Ability to interact with culturally-diverse internal and external customers.

Demonstrated ability to handle requests quickly and efficiently.

Ability to work independently without direct supervision. Specific Skills/Knowledge/Licenses: Proficient in Microsoft Suite (Word, Outlook, Excel). Ability to learn new software as needed for the position.

Typing skills minimum 45-50 words per minute.

 

Essential Physical Abilities:

Able to safely lift/push/pull up to 40-50 lbs.; reach above head level; full range of body motion with the ability to stoop, bend and squat; grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists and arms, including but not limited to keyboards and calculators. Able to move through a wide variety of physical environments without assistance; including ramps, stairs, small spaces and uneven terrain. Able to use standard office equipment without assistance. Maintain reliable attendance.

 

Essential Mental/Sensory Abilities:

Written and verbal communication skills

Internal/external customer service skills

Time management and prioritizations skills

Organizational skills

Accuracy and attention to detail Interpreting data and preparing reports

Problem solving

 

Working Conditions:

This position will work both in an office and warehouse setting and may require standing. Temperature varies, exposure to dust. This role may require travel to other locations.

Seattle Goodwill
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