Seattle Goodwill
  • 28-Oct-2019 to 27-Nov-2019 (PST)
  • Administration - Senior Retail
  • Seattle, WA, USA
  • Salary
  • Full Time

Working for Seattle Goodwill is more than just working for a non-profit. Beyond being part of an organization that offers free job training and education to the community, you'll find working for us has its benefits for you too! We offer a comprehensive health plan (medical, dental and prescriptions), dental and life insurance, available supplemental life, accident, illness and disability coverage, flexible spending program, 403(b) Retirement Savings program, paid vacation and sick time, tuition reimbursement, employee discounts, and an Employee Assistance Program for you and everyone in your household!


Job Summary

The Regional Director will act as the field executive for their assigned region, through intentional focus around training and development of their assigned teams, driving sales and delivering on performance expectations while building strong relationships with the store support teams.


Essential Functions:

Accountable for all phases of assigned region operations.

Serves as a main point of contact for Customer Service Issues in the Region. Responds quickly and effectively to all customer inquiries/escalations.

Ensures that an excellent level of Customer Service is provided in all assigned locations.

Assist and provide direction for store managers and staff through on site visits.

Provide direction for store managers in production operations.

Establish goals and action plans towards achieving those goals set for each store.

Develop relationships and work in partnership with Human Resources, Loss Prevention and Accounting.

Responsible for ensuring store standards are met in assigned region to Seattle Goodwill expectations.

Ensures store compliance to execution of the Merchandise Guide.

Ensures proper merchandising presentations and organization by adhering to the Seattle Goodwill merchandising standards.

Hold store managers accountable for store operations, scheduling, and visual presentation and merchandised donated goods stock levels to ensure region is optimized to meet retail sales goals.

Responsible for executing store initiatives/ roll outs within their assigned markets.

Responsible to developing the talent bench in their respective market.

Resolve customer concerns and issues effectively and expediently.

Responsible for delivering on key performance indicators for the assigned region- Sizing, CS, Controllable Contribution, Sales, Online sales and retention.

Attract, hire, develop, inspire and retain top talent. Coach, develop and maximize the success of store leadership teams.

Actively manages succession planning with consistent attention to identifying, training and developing management candidates.

Ensures compliance of Seattle Goodwill HR policies and procedures.

Ensures a safe, accident-free environment for all Customers and Associates and maintains compliance. Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.

Comply with all Goodwill policies and procedures.

Perform other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Minimum Job Requirements

Education: Bachelor's degree preferred.

Experience: Five+ years multi-unit retail management experience, with full profit and loss (P&L) responsibility. Equivalent education and experience combination will be considered. Strong merchandising and recruiting abilities. Strong Leadership and interpersonal skills. Excellent time management skills. Ability to develop future leaders. Supervisory Experience. Good communication skills. Ability to motivate and work with a culturally diverse staff.

Specific Skills/Knowledge/Licenses: Knowledge of competition. Knowledge and experience in opening new stores. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Ability to learn new software as appropriate and necessary to the job.


Essential Physical Abilities:

Must be able to: lift, and carry for short distances, up to 25 lbs. Must have well-developed fine motor control and the ability to grasp, handle, finger and manipulate small and large items. Must have full range of body motion with the ability to reach above head, stoop, bend, and squat. Must be able to: perform repetitive fine motor functions with fingers, wrists and arms, without pain or loss of function. Able to travel across a wide variety of surfaces including, but not limited to, ramps, stairs, and uneven terrain. Able to use a standard telephone and wireless audio communication system; sit or stand for moderately long periods of time, communicate clearly and effectively with a wide variety of people, including those with limited English skills. Must be able to maintain reliable attendance.


Essential Mental/Sensory Abilities:

Internal/external customer service skills

Written and verbal communication skills

Merchandising skills

Negotiation skills

Problem solving

Time management


Working Conditions:

Various environments to include retail, production and warehouse if applicable. Moderate to high noise level, dust. This position requires regular travel to store locations, offsite meetings and events.

Seattle Goodwill
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